Keeping the Internet healthy during COVID-19

Keeping the Internet healthy during COVID-19

It’s March 2020 and with everything that is going on with COVID-19, reliable Internet access is critical. Internet and other service technicians are just as stressed about walking into customer homes or offices as their customers are about being visited. With...
MSP’s, evaluators:  We need your feedback

MSP’s, evaluators: We need your feedback

FailPoints: Monitoring beyond the MSP toolbox As an ISP and later an MSP, we thought our monitoring software, built in hardware tools and knowledge was enough. When customers called about outages, we were confident it wasn’t our managed hardware/services, but we...
Your Online Services Blamed Before Poor Internet

Your Online Services Blamed Before Poor Internet

The blame game you’ll never win! If your company offers online services, it’s almost a given your customers will blame your business before blaming their own bad Internet connections. What if a simple tool showed the problems were not with you, but maybe...
Eliminate Most Panicked Customer Support Calls

Eliminate Most Panicked Customer Support Calls

In the IT/ISP industry, we sometimes experience customers quickly pointing the finger toward their support company if they lose Internet access and therefore, VoIP, browsing and other services. The majority of short lived problems are often Internet related and need...
Do You Offer VoIP, IT Support, Content Services?

Do You Offer VoIP, IT Support, Content Services?

When Internet issues arise, especially VoIP related, customers using your services can quickly point the finger at you. You need a speedy way of determining if the problems are at the customer premises or with their Internet connection. By knowing where the problems...