Privacy means EVERYTHING to us!

Echo Networks does not monitor personal usage nor do we share personal information in any way shape or form. The monitoring methods are based on TCP/IP network protocols and not packet content. The software monitors your connection, gathering data which is then displayed in your control panel as text or a mix of text and graphs.

Software Agent:
The software version of the agent installed on a PC or server does not collect personal information from your PC in any manner, nor does it monitor Internet locations visited, search results etc.

Hardware agent: The single port version of the hardware agent cannot gather personal details or usage information because the agent is not in-line with your overall traffic. The device is not able to view packets from other activities on your network because it is not connected between your LAN and Internet thus cannot view any other packets on your LAN.
Our dual port hardware agent similarly does not collect personal details. These devices have two ports in order to collect bandwidth and throughput metrics only.

Profiling: Echo Networks does not partake in the practice of Internet user profiling. Instead, we look at ways in which we can gather fully anonymous data to be used to help each other without personal information being required.

Sharing data: Echo Networks allows you to share your reports on social sites without showing your actual address. Data collected is also aggregated so that we can provide you with local and wider details about Internet related occurrences.

You can view this information any time on the site by looking at your reports or the correlated public reports showing overall outage data in various locations as we make this information available.

We absolutely refuse to jeopardize our reputation by doing something which we say we will not do.

This license supersedes any license which may be included either via downloaded package or shipped media

Software License


DEFINITIONS. “Echo Networks LLC”, having its mailing address at Box 12454, Prescott, Arizona. 86304 USA, throughout this document is hereby known as Echo Networks. “Software” means the computer program, also known as our binary, that will be installed via an installer or manually, the media on which you received it (if any), a hardware device you have purchased from Echo Networks which contains this software, and updates and upgrades to the original Software. “Support Services” means technical support services for the Software as defined in Section 11, “SOFTWARE MAINTENANCE, SUPPORT SERVICES, AND UPDATES”. “Software Maintenance” means the provision of Support Services and Software upgrades or updates for the Software. “Maintenance Period” means the limited time period during which Echo Networks will provide Support Services and Software upgrades and updates to you.

LICENSE SCOPE. These license terms permit installation and use of one copy of the Software on one computer or device, along with other rights, as described below. Before you use the Software under a license, you must assign that license to one device. That device is the “licensed device.” A hardware partition or blade is considered to be a separate device. You may install and use one copy of the Software on the licensed device. The components of the Software are licensed as a single unit. You may not separate the components and install them on different devices.

The Software is licensed, not sold. This License Agreement only gives you some rights to use the Software. Echo Networks reserves all ownership, intellectual property, copyright, and other rights. You may use the Software only as expressly permitted in this Agreement. In doing so, you must comply with any technical limitations in the Software. You may not, without prior consent from Echo Networks: work around any technical limitations in the Software; reverse engineer, decompile, or disassemble the Software; make more copies of the Software than specified in this Agreement; publish the Software for other parties to copy; network the Software or otherwise use it on more than one device at a time; use the Software in any way that is against the law; sell, rent, lend, lease, or distribute the Software to other parties; or use the Software for commercial software hosting services.

SOFTWARE ACTIVATION. The Software may require activation. Activation associates the use of the Software with a specific device and user account. During activation, the Software will send information about the Software, hardware/device and Internet connection to Echo Networks. This information is used to identify the Internet connection to be monitored in order to generate accurate reports. BY USING THE SOFTWARE, YOU CONSENT TO THE TRANSMISSION OF THIS INFORMATION. Echo Networks does not use this information to identify or contact you nor to monitor how you use your Internet services (See Privacy Policy). Echo Networks considers any information which could be deemed as private strictly confidential and does not rent, sell, or provide any such information to third parties. After the time recommended for activation expires, your rights to use the Software will be limited until the Software is activated. This is to prevent unlicensed use. You can install and activate the Software at any time but a live Internet connection is required during installation. Some changes to your computer components or to the Software may require you to reactivate or re-install the Software. The Software cannot be installed without a live Internet connection and the installation must be initiated from the web based FailPoints Control Panel in order to receive the required information needed in order to use the Software and to assign generated reports to your account.

Closed network versions or custom versions of the Software get their licenses from a server computer within your organization. The Network license agreement is on that server.

VALIDATION. The Software may contain a validation feature. Validation verifies that the Software has been activated, is properly licensed and that its location is identified in order to give correct results. During validation, the Software will send information about the Software, hardware/device and Internet connection to Echo Networks. This information is used to identify the Internet connection to be monitored in order to generate accurate reports. Echo Networks does not use this information to identify or contact you nor to monitor how you use your Internet services (See Privacy Policy). Echo Networks considers any information which could be deemed as private strictly confidential and does not rent, sell, or provide any such information to third parties. BY USING THE SOFTWARE, YOU CONSENT TO THE TRANSMISSION OF THIS INFORMATION. If the Software is not properly validated, the functionality of the Software may be affected.

BACKUP COPY. You may make copies of the Software solely for backup purposes. You must reproduce and include any and all copyright notices on the backup copy.

UPGRADE OR CONVERSION. To upgrade or convert the Software, you must first be licensed for the Software that is eligible for the upgrade or conversion. Upon upgrade or conversion, this License Agreement takes the place of the agreement for the Software you upgraded or converted from. After you upgrade or convert, you may no longer use the earlier version of the Software you upgraded or converted from.

REVERSE ENGINEERING. Licensee will not reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, techniques, processes, algorithms, know-how or other information from the binary code portions of the Echo Networks Client Technology (collectively, “Reverse Engineering”) or permit or induce the foregoing. If however, directly applicable law prohibits enforcement of the foregoing, Licensee may engage in Reverse Engineering solely for purposes of obtaining such information as is necessary to achieve interoperability of independently created software with the Echo Networks Client Technology, or as otherwise and to the limited extent permitted by directly applicable law, but only if: (a) Reverse Engineering is strictly necessary to obtain such information; and (b) Licensee has first requested such information from Echo Networks and Echo Networks failed to make such information available (for a fee or otherwise) under reasonable terms and conditions. Any information supplied to or obtained by Licensee under this section is confidential information of Echo Networks Client subject to the obligations of Section [confidentiality], may only be used by Licensee for the purpose described in this section, and will not be disclosed to any third party or used to create any software which is substantially similar to the expression of the Echo Networks Client Technology.


SUBSCRIPTION SOFTWARE. If you enable certain features on a subscription basis, your rights to use the Software or certain features are limited to the subscription period. You may have the option to extend the subscription or convert to a perpetual license. If you extend the subscription, you may continue using the Software until the end of the extended subscription period. After expiration of the subscription period without extension or conversion, the Software or certain features will stop functioning and licensing rights will end.

DOCUMENTATION. The electronic documentation included with the Software may be copied and used for internal purposes only. You may not sell, rent, lend, provide or distribute the Software documentation, either electronic or physical, to third parties.

ACADEMIC EDITION SOFTWARE. Echo Networks may make some software or source code available for academic purposes. You must be a qualified academic user to purchase and/or use Student, Academic, and Course License editions of the Software. Contact Echo Networks to learn if you are a qualified academic user.

NOT FOR RESALE SOFTWARE. You may not sell software marked “NFR” or “NOT FOR RESALE.” Software provided by Echo Networks is to be used with our services only. Echo Networks is a SaaS model where the client (Software) functions only with an account which you have created using the the FailPoints Control Panel.

SOFTWARE MAINTENANCE, SUPPORT SERVICES, AND UPDATES. If the Software was provided with Software Maintenance, you are entitled to Software updates and upgrades and Support Services free of charge during the Maintenance Period only, provided the Software is used in compliance with this License Agreement. Software updates and upgrades and Support Services provided under your Maintenance plan are for your use only and not for distribution to or use by others. Without a current Software Maintenance plan, Support Services, Software upgrades and updates may not be available to you. If the Software is used in breach of this License Agreement, you will not be able to receive Software updates, upgrades, or Support Services, even if you have paid the Software Maintenance fee.

Support Services are available for commercial clients in the form of live support via telephone, e-mail, web portal, or web chat during technical support operating hours. Telephone and chat support is not available for student versions of Software. Support Services are not available at your physical site. Self-serve support in the form of searchable knowledge base articles, forums, and other resources is available 24 hours per day, 7 days per week. Support Services are limited to: assistance with Software installation, activation, transfers, error messages, bugs, or operational problems. Support Services are limited to the platforms and Software versions listed at Support Services do not include: auditing and de-bugging of models; complete installation services; Software training; consulting or model building; automation or customization of models; hardware troubleshooting or diagnosis; any other services not specified above.

During the provision of Support Services, you agree to follow Echo Networks recommendations and provide all information reasonably requested to resolve a problem. Such information may include but is not limited to: your name and company; serial number or activation ID; Software name and version; host application and operating system information; error messages; screen captures; access to view your computer via TeamViewer(tm) or similar desktop-sharing software as much as is feasible; models or output data as much as is feasible. You also agree to install the latest updates, upgrades, or patches recommended to resolve a problem.

LIMITATION ON AND EXCLUSION OF DAMAGES FOR PAID EDITIONS OF THE SOFTWARE. YOU CAN ONLY RECOVER FROM Echo Networks AND ITS SUPPLIERS DIRECT DAMAGES UP TO THE AMOUNT YOU PAID FOR THE SOFTWARE. YOU CANNOT RECOVER ANY OTHER DAMAGES, INCLUDING CONSEQUENTIAL, LOST PROFITS, SPECIAL, INDIRECT OR INCIDENTAL DAMAGES. This limitation applies to anything related to the Software or Support Services (including your use of, the results of your use of, or your inability to use the Software or Support Services), and to claims for breach of contract, breach of warranty, guarantee or condition, strict liability, negligence, or other tort to the extent permitted by law. It also applies even if repair, replacement, or refund for the Software or Support Services does not fully compensate you for any losses, or if Echo Networks knew or should have known about the possibility of the damages. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

LIMITED WARRANTY. If you follow the User Guide documentation provided with the Software, Echo Networks warrants the Software will perform substantially as described in the documentation. Echo Networks does not warrant or guarantee nor make any representations regarding the use of the Software in terms of correctness, accuracy, reliability, currency or otherwise; and you rely on the Software and results solely at your own risk. This Limited Warranty covers paid Software for 90 days after first purchase and is indefinite when using our free software. If you receive updates, upgrades, or replacement paid software during the 90 day period, the Limited Warranty will apply for 30 days or the remainder of the warranty period, whichever is longer. This Limited Warranty does not cover problems caused by your acts (or failure to act), the acts of others, or events beyond Echo Networks reasonable control.

In the event the Software does not meet this Limited Warranty, Echo Networks will repair or replace the paid Software at no charge. If Echo Networks cannot repair or replace the Software, Echo Networks will refund the amount shown on your receipt or paid invoice for the Software. You must uninstall the Software and return any media and other associated materials (such as printed documentation) to Echo Networks with proof of purchase to obtain a refund. These are your only remedies for breach of this Limited Warranty.

The above is the only warranty of any kind, either expressed or implied. Echo Networks excludes the implied warranties of merchantability and fitness for a particular purpose, and non-infringement. This warranty gives you specific legal rights and you may have other rights that vary from state to state, or in other countries. Echo Networks provides Support Services without warranty of any kind. The Limitation On and Exclusion of Damages clause above applies to breaches of this Limited Warranty.

TERM. This license is effective until terminated. This license will terminate if you fail to comply with any term or condition of this Agreement. You agree, upon such termination, to cease using and destroy all copies of the Software and documentation. You will not receive a refund if the license terminates from your breach of this Agreement.

EXPORT RESTRICTIONS. The Software is subject to United States export laws and regulations. You must comply with all domestic and international export laws and regulations that apply to the Software. These laws include restrictions on destinations, end users, and end use.

ENTIRE AGREEMENT. This Agreement, together with any addendum or amendment included with the Software or Support Services, forms the entire Agreement for the Software and Support Services.

GOVERNING LAW. This License Agreement shall be governed by the laws of the State of Arizona, United States of America and shall inure to the benefit of Echo Networks, its successors, administrators, heirs, and assigns. If you acquired the Software outside the United States, the laws of that country may apply.

Copyright – Echo Networks LLC – 2014-2019