The blame game you’ll never win!
If your company offers online services, it’s almost a given your customers will blame your business before blaming their own bad Internet connections. What if a simple tool showed the problems were not with you, but maybe with their provider or somewhere else on the Internet? We can help, and best of all, it won’t cost your company a dime!
In the many years our team has worked in IT and hosting services, the one thing that never fails is frustrated customers calling us when they think the services we manage at their office are down or not working properly when in fact, the problem is usually their own Internet connectivity.
While all networks suffer occasional problems, most consumers have no knowledge of or don’t care about what goes into maintaining complex environments in order to keep them running 24/7 year round. Their first response is often blaming whom ever is in charge of their technology.
Losing customers because their own Internet services are unreliable is frustrating. Worse yet, sometimes unhappy customers will post and share negative experiences online, falsely pointing the finger at your company’s services and reliability instead of where the blame firmly belongs, their spotty Internet connectivity.
Monitor home or business Internet connections
Echo Networks offers consumers and small business www.outages.io, a services that gives anyone the ability to see how their Internet service is performing at no cost. Members simply install a monitoring agent on an Internet connection to instantly start generating reports and statistics. The agent communicates with one of our networks, measuring and gathering statistics which are turned into easy to understand reports.
Reports show frequency, length, average times of outages, latency, throughput samples, historical data, optional email notifications and more. If neighbors use the service, everyone gets an even clearer picture by comparing their reports which could help them and the local Internet provider.
The solution: A simple joint promotion
Help us get the word out by sharing our consumer service and encouraging your customers to try Outages.io to help them better understand what is really going on with their Internet and they will tell others that your services are actually never down.
Outages.io is free to use so motivating them to use it is a win-win situation for you and your members. No costs to your company, so you have nothing to lose but the finger pointing and blame.